Accessibility statement

Accessibility status of VR-Group Ltd's digital services

What does this accessibility statement apply to?

This statement applies to VR’s new website (uusi.vr.fi), published for the first time on 11 December 2019. This statement has been prepared on 11 December 2019. The accessibility of this digital service has been assessed by Annanpura Oy, contributing to the continuous development of this service to make it more accessible.

The latest improvements to the accessibility of the website were made on 11 December 2019. More information about the changes can be found on this page.

Digital service accessibility status  

VR’s website uusi.vr.fi meets critical accessibility requirements.

Non-accessible content 

The content listed below is not accessible in line with the WCAG criteria, for the following reasons:   

  • The coach map on the website is not accessible with screen readers. However, the passenger can choose the seat type (wheelchair space, pet seat, etc.) with a separate seat type selection that meets the requirements. A seat can also be booked by calling VR’s customer service.  Accessibility requirements not met: 2.1.1 Keyboard A 

  • The contrast ratio of some buttons is not sufficient at the moment. This is being improved with continuous development work. Accessibility requirements not met: 1.4.3 Contrast (Minimum) AA 

  • The contrast ratio of some text elements is not sufficient at the moment. This is being improved with continuous development work. Accessibility requirements not met: 1.4.3 Contrast (Minimum) AA 

  • Some of the search components used in the trip search are not accessible. An accessibility mode can be activated in the trip search, which allows the user to use the accessible version of the trip search. Accessibility requirements not met: 2.1.1 Keyboard A

Transition periods  

As a private company, VR must ensure that its websites comply with accessibility requirements by 1 January 2021. According to the requirements, this statement must be available on 1 January 2021. As a responsible company, VR aims to meet the requirements as soon as practically possible.

Contacts

Did you find deficiencies in the accessibility of our digital services? Report them to us by email and we will do our best to fix the situation.  

You can send feedback on the accessibility of the new website or the VR Matkalla application to vrweb@vr.fi.

Users for whom digital services are not accessible can also get support by calling our customer service at +358 800 166  888. Calls are free of charge.   

Supervisory authority 

If you notice accessibility problems on our website, contact us, the website administrators, first. It may take 14 days before you get a response. If you are not satisfied with the response or you do not receive a response within two weeks, you can send a notification to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides details on how to send a notification and how the case is processed.  

Contact details of the supervisory authority

Regional State Administrative Agency for Southern Finland
 

Latest improvements to accessi­bility

This is what we have been working on lately.

Support for screen readers

11 December 2019

The functionality of the website pages and pop-up windows for the users of screen readers has been improved.

Station selection

11 December 2019

The functionality of the trip search station selectors (“Mistä” and “Minne” [From and To]) for the users of screen readers and all users who navigate with the keyboard has been improved.

Travel date selection

11 December 2019

The functionality of the date selectors (“Lähtö” and “Paluu” [Departure and Return]) for the users of screen readers and all users who navigate with the keyboard has been improved.

Passenger selection

11 December 2019

The functionality of the passenger selectors and the pet addition feature for the users of screen readers and all users who navigate with the keyboard has been improved.

Future improvements to accessi­bility

This is what we will be focusing on in the future.

Support for screen readers

To be developed continuously

The processing of interactive elements in a manner that is suitable for screen readers will be developed further.

Screen readers and text alternatives

To be developed continuously

The availability of language versions for text alternatives intended for screen readers will be improved.

Booking of a journey

During 2020

The functionality of the selected journey’s stop listing for screen readers and keyboard navigation will be improved.

Booking of a journey

During 2020

The functionality of the selected journey’s services for screen readers and keyboard navigation will be improved.

Booking of a journey

During 2020

The trip search components will be developed further so that, as a rule, the standard components that are visible to all are accessible and a separate accessibility mode is not needed.

Login and username creation

During 2020

The functionality of login and ID creation form elements for screen readers and keyboard navigation will be improved.

Improvement of contrast ratios

During 2020

The contrast ratios of certain interactive button and link elements and certain text elements will be improved.