Train travel and safety

A summary of train travel during COVID-19

We will continuously update this website regarding your safety and possible changes to your travelling.

The most frequently asked question

Ticket sales on trains are suspended

Ticket sales on trains are suspended for the time being. Please purchase your ticket before boarding the train. We also do not sell tickets on commuter trains.

Restaurant cars are back on track

We have reduced the number of seats available and we recommend enjoying the snacks purchased from the restaurant car in your seat. The restaurant's selection is currently limited, but the classics are still on the menu!

Read more about the services on restaurant cars

How we make train travel as safe as possible

In close cooperation with authorities, we try to make train travel as risk-free as possible. By taking this checklist into account, you can help us make our journeys together safer.

5 steps we take to look after you

  1. Clean trains. We clean our trains and premises more intensively with disinfecting cleaning products and disinfection equipment. Major stations are equipped with hand sanitiser stations, and hand sanitiser dispensers can be found on our trains.

  2. Safe distance. We aim to minimise personal contact with customers and among our personnel. No tickets are sold on board long-distance trains for the time being. Tickets can be bought in advance using our digital sales channels without any need for personal contacts. The ticket offices in Helsinki and Tampere are open. You can contact us by phone and on social media.

  3. More flexibility in train tickets. We have lowered the prices of less busy train services outside peak hours.

  4. Coaches added to trains. We have added more coaches to busy train services, and we monitor the traffic situation on a constant basis. The schedules of train services are almost normal this summer. Our sales channels use an algorithm that selects seats as far from other passengers as possible.

  5. Healthy on board. Our personnel only work when they are healthy. Everyone at VR carefully adheres to the guidelines for tracing and breaking potential chains of transmission. If a passenger gets respiratory symptoms on board a train, we provide them with a respiratory mask and separate them from other passengers.

5 tips for train travel

  1. Getting there together in good health. Let’s travel only when healthy.

  2. Getting there together digitally. Buy your ticket safely without contact on your own device and, on the coach map, select a seat surrounded by as much empty space as possible. You can also change seats during the journey within the same class, if you wish to do so.

  3. Getting there together at a safe distance. When possible, avoid peak hours and remember to keep a safe distance also when boarding and exiting the train. As far as possible, choose a train outside of peak hours. Weekday mornings, afternoons, Friday evenings and Sundays are peak hours.

  4. Getting there together hygienically. Ensure good hand hygiene and hygienic coughing and sneezing throughout the journey. Also avoid unnecessary touching of surfaces.

  5. Getting there together in good spirits. With cooperation, a positive attitude and care for each other, we can reach our destination safely!

What are the terms and conditions for train ticket cancellations?

We have returned to using the regular terms and conditions for train ticket changes and cancellations from 1 June onwards.

You can change your train ticket and departure date for a charge of 5 €. You can make the change by calling our free-of-charge customer service number, tel. +358 (0)800 166 888 (open Mon–Fri, 7 a.m. – 8 p.m. and Sat–Sun, 9 a.m. – 7 p.m.). If you change your ticket for a more expensive one, the price difference is charged when the ticket is changed. If you have purchased cancellation insurance for your train ticket, you can cancel your train ticket by completing this cancellation form.

Multi-tickets to VR’s commuter and long-distance trains:

  • If you have purchased a multi-ticket before 16 March 2020, and the ticket is valid after 16 March, we have continued the validity period with 120 days from the original end date of your ticket.

  • If you have purchased your ticket in our digital channels (vr.fi or one of the mobile apps), you don’t have to contact us, we have automatically continued the validity period of your ticket. You can use the same ticket when booking your next trips.

  • The extension does not concern paper tickets for now.

Season tickets for VR’s commuter and long-distance trains:

  • If you have purchased your season ticket before 16 March 2020, and your ticket is valid after 16 March you can apply for a refund for the unused period.

  • We will refund the unused period from the last date of travel to the last validity date of the ticket. Shorter periods can not be refunded.

  • If your ticket is purchased for a period longer than 180 days, the ticket can also be paused by calling our customer service. The length of the break can be maximum 31 days and there ticket must be valid at least 14 days after the break.

  • Apply for the refund by filling out our cancellation form. Mark your last travel day in the field for travel date. You can not apply for the refund at the the stations or at the R-kiosks for the time being.

Can I change my seat during a long distance train trip if there are empty seats available?

When booking your long-distance train ticket, you can already choose a seat in a less crowded area on the seat map. If you wish, you can also move to sit in a less crowded area during the train trip, provided that there are empty seats available in the same travel class. Please note that new passengers may get on the train on each station, so you may need to change your seat again. You can always ask help from the conductor.

Are trains operating normally in the summer season?

Our train services this summer are at an almost normal level. We have added extra coaches to busy train services. Traffic services to Russia are suspended until further notice.

How can I change my ticket?

You can change the date of your train ticket by calling our free-of-charge customer service number, tel. +358 (0)800 166 888 (open Mon–Fri 7–20 and Sat–Sun 9–19).

How far ahead can I postpone my date of travel?

You can postpone your date of travel as far ahead as there are tickets available.

Allegro and Tolstoi-trains are cancelled. How can I get a refund for my tickets?

All trains between Russia and Finland will be cancelled until further notice.

If you have a ticket for a cancelled Allegro- or Tolstoi train, you will receive a full refund for your ticket. If you have bought your ticket from VR, you can apply for your refunds via the cancellation form on our website. In other cases you can apply for the refund where you bought the ticket, for example in your travel agency.

How can I change my Interrail Pass?

  • If you have purchased your Interrail Pass from VR, you can postpone or cancel your unused pass at our service points. Our service points in Helsinki and Tampere are open.

  • Please note that you have to bring your physical Interrail Pass with you when going to a VR service point.

  • If you have purchased your Interrail Pass from the interrail.eu site, you can find the most up-to-date instructions here.

Full-price Interrail Pass. If you have not started travelling but the journey was intended to take place before 1 May 2020:

  • You can postpone the validity period of the pass with regard to the start until 1 September 2021.

  • You can cancel the Pass free of charge.

Promotional-price Interrail Pass. If you have not started travelling but the journey was intended to take place before 1 May 2020:

  • You can postpone the validity period of the pass with regard to the start until 1 September 2021.

  • You can cancel the Pass for a 15% cancellation fee.