Coronavirus and train travel

Our customer service is very busy, but we keep this website up to date

Important information for our customers

We have compiled an information package on the coronavirus and rail travel. We will continuously update our website. We have also taken the exceptional situation into account in issues concerning the changing of tickets.

See most common questions

Changes to opening hours from 1 April

VR service point at Helsinki Central Railway Station is open from 1 April Mon–Sun at 9am–5pm. Service points at other railway stations will be closed from 1 April. Our customer service is available via phone and social media as usual.

To the Customer Sercive page

Restaurant cars will be closed and night train traffic to Kolari will be temporarily discontinued over the weekend

Restaurant cars will be closed starting from Saturday 28 March

It is now imperative that we all work together in order to prevent the spread of the coronavirus. We will temporarily close our restaurant cars and remove sales trolleys from Saturday 28 March onward and donate the unsold food to Helsinki’s food aid. Most of the station restaurants, cafes and kiosks have already been closed. 

Discontinue the night train traffic from Sunday 29 March onward

We will also temporarily discontinue the night train traffic to Kolari from Sunday 29 March onward, at least until 14 June. The last night train from Helsinki to Kolari departs on Saturday 28 March. The last night train from Kolari to the south of Finland leaves on Sunday 29 March. If you have bought a ticket for a cancelled night train, you can cancel your journey free of charge by filling out the cancellation form.

Is it safe to travel by train? 

The safety of our customers and staff is of crucial importance for us, and we follow the instructions from THL. 

  • We use disinfecting cleaning products and have intensified the cleaning of surfaces and the provision of soap and hand towels. 

  • Daily newspapers, coffee, tea and water that normally are part of the service in Ekstra Class are no longer available due to the coronovirus.

  • When traveling on long distance trains, you can choose a seat in a less crowded area on the seat map.

  • We also remind all passengers to ensure good hand hygiene and hygienic coughing and sneezing. 

We have made changes to the cancellation terms

As the corona situation continues, we are changing our cancellation terms to be more flexible. You can now cancel your single ticket to VR:s commuter- and long-distance trains, if your ticket is booked for travel dates between 16.3.–14.6.2020. The cancellation can be done without a cancellation fee, and does not require a cancellation insurance.

You can cancel your ticket by filling out our cancellation form. We will not refund tickets under 4€.

These cancellation terms apply for following tickets:

  • Single tickets for long-distance trains, including berths on night trains

  • Car packages

  • Single tickets for VR’s commuter trains

Multi-tickets to VR’s commuter and long-distance trains:

  • If you have purchased a multi-ticket before 16 March 2020, and the ticket is valid after 16 March, we have continued the validity period with 120 days from the original end date of your ticket.

  • If you have purchased your ticket in our digital channels (vr.fi or one of the mobile apps), you don’t have to contact us, we have automatically continued the validity period of your ticket. You can use the same ticket when booking your next trips.

  • The extension does not concern paper tickets for now.

Season tickets for VR’s commuter and long-distance trains:

  • If you have purchased your season ticket before 16 March 2020, and your ticket is valid after 16 March you can apply for a refund for the unused period.

  • We will refund the unused period from the last date of travel to the last validity date of the ticket. Shorter periods can not be refunded.

  • If your ticket is purchased for a longer period than 180 days, the ticket can also be paused by calling our customer service. The length of the break can be maximun 31 days and there must be a minimum of 14 days of validity left after it.

  • Apply for the refund by filling out our cancellation form. Mark your last travel day in the field for travel date. You can not apply for the refund at the the stations or at the R-kiosks for the time being.

There is a long backlog for processing ticket cancellations and refunds at the moment. We ask you not to fill in the cancellation form for the same ticket twice. After filling out the form, you do not have to separately contact our customer service. We are working hard to process your refund as soon as possible!

Can I travel by train while crossing the Uusimaa border?

Train traffic will continue between Uusimaa and the rest of Finland during the restriction and the train ticket can be purchased normally. However, you cannot cross the border of Uusimaa without good reason. Please be prepared to prove your right to travel on board to the police who will enforce the restriction on movement and check the right to travel. Train scheduling or other train travel is not affected by the check activity. When leaving Uusimaa the border is crossed after the stations Karjaa, Hyvinkää and Mäntsälä. You will see the border crossing areas on the map below.

Can I change my seat during a long distance train trip if there are empty seats available?

When booking your long-distance train ticket, you can already choose a seat in a less crowded area on the seat map. If you wish, you can also move to sit in a less crowded area during the train trip, provided that there are empty seats available in the same travel class. Please note that new passengers may get on the train on each station, so you may need to change your seat again. You can always ask help from the conductor.

I want to change the travel date of my journey. Will it cost me anything to make the change? 

You can change the date of your ticket for long-distance trains free of charge. The destination and travel class shall remain the same. This also applies to sleeping berths in night trains. Please note that currently you can book tickets until 14 June 2020. We will inform you on our websites and on social media when the tickets for the summer and autumn we will be released for sale.

Please rebook your journey closer the travel date, if it the journey is booked for April or May, however remember to make the rebooking before the journey and no later than 31 May. Please note that the waiting time to our customer service is exceptionally long at the moment.

Regular conditions for change apply when postponing a ticket to to the same departure day. You can change the departure date and time of your single ticket for a charge of 5 €. If a ticket is changed for a more expensive one, the price difference is charged when the ticket is changed. 

How can I change my ticket?

You can change the date of your train ticket by calling our free-of-charge customer service number, tel. +358 (0)800 166 888 (open Mon–Fri 05–22 and Sat–Sun 7–22). Unfortunately, our customer service is receiving a high number of calls at the moment, but we will do our best to serve all of our customers as quickly as possible. If your date of travel is not in the next few days, we ask that you wait and contact our customer service closer to your date of travel. Thank you for your patience.

How far ahead can I postpone my date of travel?

You can postpone your date of travel as far ahead as there are tickets available. At the moment, there are domestic train tickets available until 14 June 2020.

Can I change my multi-ticket or season ticket?

Multi-tickets to VR’s commuter and long-distance trains:

  • If you have purchased a multi-ticket before 16 March 2020, and the ticket is valid after 16 March, we have continued the validity period of your ticket with 120 days from the original end date of the ticket.

  • If you have purchased your ticket in our digital channels (vr.fi or one of the mobile apps), you don’t have to contact us, we have automatically continued the validity period of your ticket. You can use the same ticket when booking your next trips.

  • The extension does not concern paper tickets for now.

Season tickets for VR’s commuter and long-distance trains:

  • If you have purchased your season ticket before 16 March 2020, and your ticket is valid after 16 March, you can apply for a refund for the unused period.

  • We will refund the unused period from the last date of travel to the last validity date of the ticket. Shorter periods can not be refunded.

  • If your ticket is purchased for a longer period than 180 days, the ticket can also be paused by calling our customer service. The length of the break can be maximun 31 days and there must be a minimum of 14 days of validity left after it.

  • Apply for the refund by filling out our cancellation form. Mark your last travel day in the field for travel date. You can not apply for the refund at the the stations or at the R-kiosks for the time being.

There is a long backlog for processing ticket cancellations and refunds at the moment. We ask you not to fill in the cancellation form for the same ticket twice. After filling out the form, you do not have to separately contact our customer service. We are working hard to process your refund as soon as possible!

Can I change the date of my CarTrain package?

You can now make changes to the CarTrain package without a cancellation fee at the latest 48 hours before the departure. For same departure day changes, we charge a 10% change fee for the car package price. You can change change your CarTrain package by calling our free-of-charge customer service number, tel. +358 (0)800 166 888 (open Mon–Fri 05–22 and Sat–Sun 7–22). 

You can cancel the CarTrain package if your ticket is booked for travel dates between 16.3.–14.6.2020. The cancellation can be done without a cancellation fee, and does not require a cancellation insurance. You can cancel your ticket by filling out our cancellation form.

Allegro- and Tolstoi-trains are cancelled. How can I get a refund for my tickets?

All trains between Russia and Finland will be cancelled until further notice.

If you have a ticket for a cancelled Allegro- or Tolstoi train, you will receive a full refund for your ticket. If you have bought your ticket from VR, you can apply for your refunds via the cancellation form on our website. In other cases you can apply for the refund where you bought the ticket, for example in your travel agency. Our customer service is working hard to handle all the cancellations, but it takes more time than usually. We apologize for inconvenience this may cause and we thank our customers for patience.

VR is cancelling train departures. What should I do if my train is cancelled?

Due to the coronasituation, we have to cancel some of our long distance and commuter traffic departures. We will publish a list of cancelled departures on our website https://www.vr.fi/cs/vr/en/traffic_info. Some departures will be replaced by buses, you can find information about the replacements on the same page. If you are adviced to travel on a later departure during the same day, you can use your ticket on the same route and the same day without calling our customer service. If you need to rebook your ticket for later, please contact our customer service. If you want to cancel your booking, you can do this on our website through our cancellation form.

Regarding cancellations after 14 April we will start sending e-mails to those customers that have bought tickets for a cancelled train and delivered the ticket to their e-mail. Mainly we will offer a change to another departure on the same day. If you are contacted, please follow these instructions:

  • If the alternative departure is agreeable, you don’t need to do anything. Your ticket will be accepted in the train as it is, and you do not have to contact customer service.

  • If the alternative departure is not agreeable and you wish to change the departure, please call our free-of-charge number 0800 166 888 (Mon–Fri 05–22 and Sat–Sun and public holidays 7–22). The change is free-of-charge.

  • If the offered departure is not agreeable and you wish to cancel the train journey, you can do this on our website by filling cancellation formYou will be refunded the whole ticket even when you have not bought a cancellation insurance.

  • If the offered alternative departure disrupts a connection that we have offered, please contact our customer service. If you wish to cancel, please use the cancellation form.

  • If your travel date is not during the next days, please contact customer service closer to your travel to not overload the customer service.

Depending on the original ticket’s delivery method we are unfortunately unable to contact everybody on their departure’s cancellation. We recommend you to check whether your departure is on the cancellation list. If you are not contacted, but find your train on the cancellation list, you can change your departure by calling our customer service or cancel your ticket with this cancellation form.

How can I change my Interrail Pass?

Standard price ticket. Travel has not started, but the journey was expected to be made before 1 May 2020:

  • You can cancel your ticket at free of charge.

  • Exceptionally, you can extend the validity of your ticket up to 17 months free of charge.

Offer price ticket. Travel has not started, but the journey was expected to be made before 1 May 2020:

  • You can cancel your ticket for a 15% cancellation fee of  the ticket price.

  • Exceptionally, you can extend the validity of your ticket up to 17 months free of charge.

Standard and offer price tickets:

  • Unfortunately, it is not possible to reschedule your travel up to 17 months from your original purchase date at VR railway stations but only a rescheduling to 11 months. For a 17 month reschedule, you must contact Eurail directly.

  • If you have purchased an Interrail ticket from VR, you can only cancel and change it at the Helsinki Central Railway Station's VR servicepoint, open on Mon–Sun 9am–5pm. The other servicepoints have been closed for the time being due to the coronavirus situation. We apologize for any inconvenience this may cause.

  • Due to the coronavirus situation, you may also wish to change or cancel your unused Interrail ticket purchased from VR from 1.6.2019–20.3.2020 after the Finnish Government has modified its travel recommendations.

  • Please also note that a physical Interrail ticket must accompany you at VR servicepoints.

  • If you have bought an Interrail ticket via interrail.eu, you will find the most recent information from here.

What to do, if I want to interrupt an ongoing Interrail journey?

Travellers who are currently travelling with a Global Pass-type Interrail ticket and have used 4 days or less of their ticket can interrupt their journey and postpone their Interrail journey up to 17 months. 

Travellers who are currently travelling with 3 or 4 days Interrail ticket and who has used 2 days or less, can interrupt their journey and postpone their journey up to 17 months. In these cases, the ticket will be replaced.

Changing ongoing Interrail tickets is not possible at the VR railway stations. These changes are managed by Eurail. You can find info here.

When the journey includes train and bus.

Train + Bus timetables have also changed. If your trip includes a bus journye, please check bus schedules and availability from Matkahuolto website. Changes and cancellations also via Matkahuolto.